Frequently Asked Questions

Everything you need to know about our microdrinks and more.

What is a waterdrop® microdrink?

A microdrink is a small, sugar-free cube that adds delicious fruit and plant extracts to your water. Simply drop it into 15-20 oz of water and enjoy a refreshing beverage anytime, anywhere.

Are your products sugar-free and vegan?

Yes, all our microdrinks are 100% sugar-free, vegan, and gluten-free. We use high-quality fruit and plant extracts to provide flavor without the calories.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

Can I return my order if I am not satisfied?

We offer a 14-day return policy for unopened and unused products. Due to food safety regulations, we cannot accept returns on items that have been opened or consumed.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your bottles dishwasher safe?

Our glass and stainless steel bottles are generally dishwasher safe, but we recommend hand washing to preserve the longevity of the design and the seal of the bamboo caps.